Privacy Policy

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Effective Date: January 1, 2026
Last Updated: February 22, 2026

Introduction

Kosci Coaching LLC d.b.a. Eliana De La Garza ("we," "us," or "our") operates https://elianadelagarza.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, use our services, or interact with us.

By using our Website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Website or services.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our Website.

Personal Information You Provide

When you contact us, schedule a consultation, sign up for our services, or subscribe to our email list, we may collect:

• Contact Information: Name, email address, phone number, mailing address

• Professional Information: Job title, company name, career goals, professional challenges

• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)

• Communication Data: Any information you provide in emails, forms, session notes, or other correspondence

Information Collected Automatically

When you visit our Website, we may automatically collect:

• Technical Data: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze Website traffic (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Deliver coaching services, schedule sessions, process payments, and communicate about your engagement

• To Communicate: Respond to inquiries, send appointment reminders, provide updates about our services, and deliver newsletters (if you've subscribed)

• To Improve Services: Analyze usage patterns, improve Website functionality, and enhance the quality of our coaching programs

• For Business Operations: Maintain records, manage client relationships, and fulfill legal and contractual obligations

• For Marketing: Send promotional materials about our services (you may opt out at any time)

• For Legal Compliance: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: Stripe, PayPal, or other payment platforms (subject to their own privacy policies)

• Scheduling Platforms: Calendly, Acuity Scheduling, or similar tools

• Email Marketing Services: Mailchimp, ConvertKit, or similar platforms

• Website Hosting: Webflow, AWS, or other hosting providers

• Analytics Tools: Google Analytics or similar services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights, property, or safety

• Prevent fraud or illegal activity

• Enforce our Terms of Service

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our Website of any such change.

Professional Bodies

If applicable, we may share limited information with professional coaching organizations (e.g., International Coaching Federation) for credentialing or ethics compliance purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Client Records: We retain coaching session notes, contracts, and related documentation for six (6) years after services conclude, as required by professional insurance and tax regulations

• Financial Records: Payment and billing information is retained for seven (7) years for tax compliance purposes

• Marketing Data: Email subscribers' data is retained until you unsubscribe or request deletion

• Inactive Accounts: If you have not engaged with our services for three (3) years, we may delete or anonymize your data unless legal obligations require retention

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Website traffic.

Types of Cookies We Use

• Essential Cookies: Required for Website functionality (e.g., session management, security)

• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)

• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit Website functionality. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Opt-Out: Unsubscribe from marketing emails or withdraw consent for data processing

• Portability: Request your data in a structured, machine-readable format

• Object: Object to certain data processing activities

GDPR Rights (European Union Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: Request disclosure of personal information collected, used, or shared

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

• Non-Discrimination: Exercise your rights without facing discriminatory treatment

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Password-protected systems and secure file storage

• Limited access to personal information (only authorized personnel)

• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy

• Notify you via email (if you have provided your email address)

• Display a prominent notice on our Website

Your continued use of our Website or services after changes are posted constitutes acceptance of the updated policy.