Terms of Service

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Effective Date: January 1, 2026
Last Updated: February 22, 2026

Introduction

These Terms of Service ("Terms") govern your use of the coaching services provided by Kosci Coaching LLC d.b.a. Eliana De La Garza ("we," "us," "our," "Coach") and the website located at https://elianadelagarza.com (the "Website").

By engaging our coaching services, scheduling a consultation, or using our Website, you ("Client," "you," "your") agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services or Website.

1. Services Provided

1.1 Scope of Coaching Services

We provide professional coaching services including but not limited to:

• Individual personal and career coaching

• Executive and leadership coaching

• Corporate group coaching and training

• Life transition coaching

• Goal mapping and accountability

• Relationship development coaching

• Mindfulness practice coaching

• Skill building coaching

1.2 Nature of Coaching

Coaching is not therapy, counseling, or medical advice. Coaching is a forward-focused professional relationship designed to help you clarify goals, develop strategies, and take action toward desired outcomes. Coaching does not treat mental health conditions, provide psychological diagnosis, or replace medical or therapeutic treatment.

If you are currently experiencing mental health challenges, we may require written clearance from a licensed mental health professional before beginning or continuing coaching services.

1.3 Client Suitability

By engaging our services, you warrant that you:

• Are at least 18 years of age

• Are mentally and emotionally fit to participate in coaching

• Are not currently experiencing acute mental health crises

• Will disclose any relevant medical or psychological conditions that may affect coaching

• Will behave respectfully and communicate appropriately

• Will provide accurate information

We reserve the right to refuse service or terminate the coaching relationship if we determine coaching is not appropriate for your situation.

2. Engagement Terms

2.1 Initial Consultation

We offer a complimentary 30-minute introductory consultation to discuss your goals, explore fit, and determine whether coaching is appropriate for your needs. This consultation does not obligate either party to enter into a coaching relationship.

2.2 Coaching Agreement

Upon mutual agreement to proceed with coaching services, we will execute a separate Coaching Agreement or Service Agreement that specifies:

• Coaching program selected (Individual, Executive, or Enterprise)

• Session frequency and duration

• Engagement length

• Fees and payment terms

• Specific goals and focus areas

• Cancellation and rescheduling policies

The Coaching Agreement works in conjunction with these Terms of Service.

2.3 Session Structure

Individual Coaching:

• 4 sessions per month, each 60 minutes

• Conducted via video conference (Zoom or similar platform) or in-person by arrangement

Executive Coaching:

• 8 sessions per month, each 60 minutes

• Conducted via video conference or in-person by arrangement

• May include email or messaging support between sessions

Enterprise/Group Coaching:

• Custom session structure based on organizational needs

• May include group cohort sessions, workshops, and individual coaching

3. Fees and Payment

3.1 Pricing

Current pricing for our coaching services is available at https://elianadelagarza.com/pricing and is subject to change. Clients with active engagements will be notified 30 days before any price increase takes effect.

3.2 Payment Terms

• Payment is due in advance on a monthly basis unless otherwise specified in your Coaching Agreement

• Payments may be made via credit card, ACH transfer, or other approved methods

• We use secure third-party payment processors (Stripe, PayPal, etc.) who are subject to their own terms and privacy policies

• Invoices are sent on or before the 1st of each month for that month's services

• Payment must be received within 7 days of invoice date

3.3 Late Payments

If payment is not received by the due date:

• Services may be suspended until payment is received

• A late fee of $50 or 5% of the outstanding balance (whichever is greater) may be assessed for payments more than 7 days overdue

• Continued non-payment may result in termination of the coaching relationship

3.4 Cancellation and Refund Policy

Monthly Subscription Cancellation:

• To cancel your monthly coaching subscription, you must provide written notice at least 3 business days prior to your monthly billing date

• Cancellations received with less than 3 business days' notice will result in being charged for the upcoming month

• Once charged, payments are non-refundable

• If you cancel mid-month after being charged, you may complete all scheduled sessions for that month but will not receive a refund

Multi-Month Programs:

• No refunds after the first coaching session has been completed

• If you terminate before the first session, you will receive a full refund minus any administrative fees ($50)

Enterprise Engagements:

• Refund and cancellation terms are specified in the custom Enterprise Agreement

4. Scheduling, Cancellation, and Rescheduling

4.1 Scheduling Sessions

Sessions are scheduled by mutual agreement and may be booked through our online scheduling system (Calendly or similar) or by direct arrangement.

4.2 Individual Session Cancellation and Rescheduling

• 24-Hour Notice Required: You must provide at least 24 hours' notice to cancel or reschedule an individual session

• Sessions cancelled with less than 24 hours' notice will be forfeited and counted as completed

• We allow up to 2 rescheduled sessions per month; additional rescheduling requests may result in session forfeiture

• No-shows (failure to attend a scheduled session without notice) will be treated as completed sessions with no refund

4.3 Coach Cancellation

If we must cancel or reschedule a session, we will provide as much notice as possible and work with you to find an alternative time. Sessions cancelled by the Coach will be rescheduled at no additional cost.

4.4 Late Arrivals

If you are more than 15 minutes late for a scheduled session without prior notice, the Coach reserves the right to consider the session forfeited. We will not extend session time to compensate for late arrivals.

5. Client Responsibilities

As a client, you agree to:

• Attend all scheduled sessions on time

• Provide at least 24 hours' notice for individual session cancellations or rescheduling

• Provide at least 3 business days' notice prior to monthly billing date for subscription cancellation

• Complete any agreed-upon action items, exercises, or reflections between sessions

• Communicate openly and honestly about your goals, challenges, and progress

• Take responsibility for your own decisions and actions

• Ensure a private, distraction-free environment for virtual sessions

• Maintain a stable internet connection for video sessions

• Make timely payments as outlined in your agreement

• Notify the Coach immediately if your circumstances change in ways that may affect coaching

6. Coach Responsibilities

As your Coach, we agree to:

• Conduct coaching sessions in a professional, respectful manner

• Maintain confidentiality as outlined in Section 7

• Provide coaching services consistent with professional coaching standards

• Manage session timekeeping and the overall coaching process

• Maintain professional liability insurance

• Engage in ongoing professional development and supervision

• Notify you promptly if we need to cancel or reschedule sessions

7. Confidentiality

7.1 Commitment to Confidentiality

All information you share during coaching sessions, in written communications, or through other interactions is confidential and will not be disclosed to third parties without your explicit written consent, except as required by law.

7.2 Exceptions to Confidentiality

We may disclose confidential information without your consent if:

• Required by law, court order, or legal process

• We have reasonable cause to believe there is imminent risk of harm to yourself or others

• We have reasonable cause to believe abuse or neglect of a child, elderly person, or dependent adult has occurred

• Disclosure is necessary to defend against legal claims or enforce our rights under this agreement

7.3 Corporate Coaching Confidentiality

For Enterprise/Group Coaching engagements:

• Individual coaching conversations remain confidential

• We may provide aggregate, anonymized progress reports to the sponsoring organization

• Specific confidentiality parameters will be outlined in the Enterprise Agreement

• Clients will be informed of any information-sharing arrangements with their employer

7.4 Session Notes

We may take notes during sessions for coaching purposes. These notes are maintained confidentially and are not shared with third parties except as required by law or professional supervision requirements.

8. Limitation of Liability and Disclaimers

8.1 No Guarantees

Coaching outcomes are not guaranteed. Your results depend on numerous factors including your commitment, effort, circumstances, and decisions. We do not guarantee specific outcomes, career advancement, income increases, relationship improvements, or other results.

8.2 Client Responsibility for Decisions

You are solely responsible for all decisions and actions you take as a result of coaching. The Coach provides guidance, frameworks, and accountability, but you retain full responsibility for implementing (or not implementing) any strategies discussed.

8.3 Not Professional Advice

Coaching is not a substitute for:

• Legal advice (consult an attorney)

• Financial advice (consult a financial advisor)

• Medical advice (consult a physician)

• Mental health treatment (consult a licensed therapist or psychologist)

8.4 Limitation of Liability

To the maximum extent permitted by law, the Coach's total liability for any claims arising from coaching services shall not exceed the total amount you paid for coaching services in the 12 months preceding the claim.

The Coach is not liable for:

• Indirect, incidental, consequential, or punitive damages

• Loss of profits, revenue, business opportunities, or data

• Damages resulting from your decisions or actions

• Damages caused by third parties or circumstances beyond our control

9. Intellectual Property

9.1 Coach's Materials

All coaching materials, frameworks, assessments, worksheets, presentations, and other content provided by the Coach are our intellectual property and are licensed to you for personal use only in connection with your coaching engagement. You may not share, distribute, publish, or use our materials for commercial purposes without written permission.

9.2 Client Materials

Any materials, documents, or information you provide to the Coach remain your intellectual property. By sharing them with us, you grant us a limited license to use them solely for the purpose of providing coaching services.

10. Testimonials and Marketing

10.1 Use of Testimonials

We may request your permission to use testimonials, success stories, or case studies for marketing purposes. We will obtain your explicit written consent, allow you to review the final version before publication, and respect your request to remain anonymous.

10.2 Right to Decline

You are under no obligation to provide testimonials or participate in marketing activities. Your decision will not affect the quality of coaching services you receive.

11. Termination

11.1 Termination by Client

You may terminate the coaching relationship at any time by providing written notice at least 3 business days prior to your monthly billing date. Termination requests received with less than 3 business days' notice will result in being charged for the upcoming month. Termination does not entitle you to a refund for services already rendered or prepaid for the current month.

11.2 Termination by Coach

We reserve the right to terminate the coaching relationship if:

• You breach these Terms or your Coaching Agreement

• Payments are consistently late or not received

• You behave disrespectfully, abusively, or inappropriately

• We determine coaching is no longer appropriate for your situation

• You fail to attend sessions consistently or engage meaningfully in the process

11.3 Mutual Termination

Either party may propose ending the coaching relationship at any time. We will work with you to ensure a professional and respectful conclusion to our work together.

12. Code of Ethics and Professional Standards

We adhere to the Code of Ethics of the International Coaching Federation (ICF) and are committed to maintaining professional boundaries, respecting client autonomy, providing services with integrity and competence, and engaging in ongoing professional development.

13. Dispute Resolution

13.1 Good Faith Negotiation

If any dispute arises under these Terms, both parties agree to first attempt to resolve the matter through good-faith negotiation.

13.2 Mediation

If negotiation is unsuccessful, both parties agree to participate in mediation before pursuing legal action. Mediation costs will be shared equally.

13.3 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Travis County, Texas.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any executed Coaching Agreement, constitute the entire agreement between you and the Coach regarding coaching services and supersede all prior agreements or understandings.

14.2 Amendments

We may update these Terms from time to time. Material changes will be communicated via email or posted prominently on our Website. Continued use of services after changes are posted constitutes acceptance of the updated Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

14.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, pandemics, government actions, or technological failures.

15. Acknowledgment and Acceptance

By engaging our coaching services, scheduling sessions, or making payment, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Date of Last Review: February 22, 2026